Your Privacy is Our Commitment

1 Introduction and Scope

10xbat is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how 10xbat collects your personal information, how it is used, and the circumstances under which it may be shared with third parties.

This policy applies to all individuals who use our services through the 10xbat website, mobile application, or any other digital channel. By using our platform, you are considered to have accepted the terms of this privacy policy.

If you have any questions or concerns about this policy, please contact us. Our goal is to build a transparent and trustworthy relationship where you can enjoy 10xbat's gaming services with complete confidence.

2 What Information We Collect

10xbat collects various types of information in order to create accounts and provide services. This information is divided into the following categories:

2.1 Information You Provide Directly

When you register with 10xbat or use our services, we collect the information you provide, which includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Home address and postal code
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Information provided during customer service interactions

2.2 Automatically Collected Information

The following information is collected automatically when you use our platform:

• IP address and geographic location of the device
• Browser type, version, and operating system
• Pages visited on the site and time spent
• Device identifier and login timestamps
• Gaming activity and transaction history
• Referral source (which link you used to arrive at our site)

2.3 Information Received from Third Parties

For identity verification and fraud prevention, we may confirm your identity-related information through verification agencies. This process is carried out with complete confidentiality.

3 Purpose of Data Use

10xbat uses the information collected for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Running gaming, betting, and financial transactions smoothly.
• Security and Fraud Prevention: Detecting and preventing unauthorized access and fraudulent activity.
• Legal Compliance: Complying with applicable laws and regulations and responding to queries from regulatory authorities.
• Customer Support: Resolving your complaints and questions promptly.
• Communications: Sending important service-related notifications, promotions, and updates.
• Responsible Gaming: Identifying excessive gaming or risky behavior and providing assistance.
• Service Improvement: Analyzing user experience to improve our platform.

We never use your information for any purpose beyond those stated above. Before using your information for any new purpose, we will obtain your consent.

4 Cookies and Tracking Technologies

10xbat uses cookies and similar technologies to improve your browsing experience and to operate our services properly.

4.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the site. Used for login sessions and security verification.
• Functional Cookies: Remember your language preferences and account settings.
• Analytical Cookies: Help us understand how the site is used and improve our services.
• Marketing Cookies: Used to display relevant offers and advertisements based on your interests.

4.2 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. However, disabling essential cookies may prevent you from using some important features of the site.

5 Data Disclosure and Sharing

10xbat does not sell your personal information to third parties. However, limited information may be disclosed in the following circumstances:

• Service Providers: Payment processors, identity verification, and technology service providers may use information only for the specified purpose.
• Legal Authorities: Information may be disclosed as part of a court order, regulatory directive, or legal obligation.
• Business Restructuring: In the event of a company merger or acquisition, information may be transferred, but the new entity will be bound to comply with this privacy policy.
• With Consent: Information may be shared for other purposes with your explicit permission.

All third parties contracted with 10xbat are contractually obligated to protect the confidentiality of your information. They may not sell or transfer this information to anyone under any circumstances.

6 Data Security Measures

10xbat has implemented various technical and organizational measures to keep your personal information secure:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information, especially payment details, is kept in an encrypted state.
• Two-Factor Authentication: An additional layer of security is ensured for account access.
• Regular Security Audits: Regular audits and penetration testing are conducted to identify cyber vulnerabilities.
• Access Controls: Only authorized staff may access your information for specific, necessary purposes.
• Firewall and Security Monitoring: Any suspicious activity is detected immediately through round-the-clock monitoring systems.

It is not possible to guarantee 100% security when transmitting data over the internet. However, 10xbat always follows industry best security standards and makes every effort to keep your information secure.

7 Your Rights and Controls

As a 10xbat user, you have the following rights regarding your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to Restriction: In certain cases you may request that the processing of your information be limited.
• Right to Portability: You have the right to request your information in a structured, machine-readable format.
• Right to Object: You may request that marketing communications be stopped.
• Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, please email us at [email protected]. We will endeavor to respond to your request within 30 days of receipt.

8 Third-Party Connections

The 10xbat platform has connections with game providers, payment processors, and other service providers. These third parties are governed by their own privacy policies.

In particular, information is exchanged with payment service providers such as bKash, Nagad, Rocket, and Upay for payment processing. These transactions are completed following each provider's own security protocols, and every transaction is conducted through encrypted channels.

10xbat is not responsible for the privacy practices of third parties. We recommend that you read the privacy policy of the relevant third party.

9 Protection of Minors

10xbat is a gaming platform for individuals aged 21 or older only. We do not knowingly collect any personal information from minors.

We verify age during the registration process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If you believe that a minor is using our services, please contact us.

10 Data Retention Period

10xbat retains your personal information only for as long as it is necessary. The following factors are considered when determining the retention period:

• All information is retained while the account remains active.
• Even after an account is closed, certain information is retained for a specified period to fulfill legal obligations, resolve disputes, and prevent fraud.
• Financial transaction records are kept for a period determined by applicable legal requirements.
• After the specified period, information is securely deleted or anonymized.

11 Policy Changes and Updates

10xbat reserves the right to change or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on our platform.
• The "Last Updated" date at the top of the policy will be changed.

If you continue to use our services after the updated policy is published, you will be considered to have accepted the revised policy. We therefore recommend reviewing this policy regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support is available on our platform.

We take all privacy-related complaints seriously and work to resolve them promptly. Your trust and confidence are of the highest importance to us, and 10xbat is committed to always providing services as a transparent and reliable platform.